Tenants and tiers
Tenant
A tenant is your GreenSlope account. One tenant per customer company. All of your services, releases, alerts, users, and billing live inside a tenant; nothing is shared across tenants.
A tenant has:
- An ingest key (
gs_ing_live_…) — used by SDKs to send telemetry. - An API key (
gs_api_live_…) — used to call the REST API. - Users, with roles (owner, admin, member).
- A tier that controls limits and features.
Tier: Starter
V1 Starter caps:
| Resource | Limit |
|---|---|
| Services per tenant | 10 |
| Retained spans | 30 days |
| Change-event retention | 90 days |
| Users | 10 |
| SSO | No (V2+) |
| Data residency | EU (europe-west1) only |
Over-limit behaviour is graceful: we keep ingesting and surface a banner in the dashboard. We don't silently drop spans — if you're about to cap, you'll know before it happens.
Billing: Paddle is the source of truth
GreenSlope uses Paddle as Merchant of Record (ADR 0020). That means:
- Paddle handles checkout, tax, and invoicing.
- Your invoices come from Paddle, addressed to you.
- The price shown on /pricing is authoritative. Docs pages link to the pricing page rather than hardcoding numbers, because Paddle owns the current price.
See Security and data handling for Paddle's sub-processor classification.
Changing tier
There's nothing to change in V1 — Starter is the only tier. When we ship additional tiers in V2, you'll be able to move between them from the dashboard. Downgrade paths will be documented at that point; we don't design limits today against a hypothetical tomorrow.
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