1. Paddle as Merchant of Record
GreenSlope purchases are sold and processed by Paddle, our Merchant of Record. Paddle handles payments, taxes, invoices, refunds, and chargebacks.
2. Scheduled Cancellation
You can cancel at any time through the secure billing portal in your GreenSlope account. Cancellation is scheduled for the end of your current billing period. Your subscription remains active until the date shown in the portal and will not renew after that date unless you reactivate it first.
Cancellation does not itself issue a refund. Refund requests are handled under Paddle's Refund Policy.
3. Refund eligibility
Refund eligibility, statutory withdrawal rights, request periods, and processing are governed by Paddle's Refund Policy. GreenSlope does not impose separate refund qualifications or exclusions.
Under that policy, transactions are generally non-refundable unless applicable law requires otherwise. Paddle may consider a discretionary refund request submitted within 14 days of the transaction date. A request does not guarantee a refund; Paddle may approve a full or partial refund or decline the request. Mandatory consumer rights continue to apply.
4. How to request a refund
Use the “View receipt” or “Manage subscription” link in your Paddle confirmation email, use the support link in your receipt or billing page, or visit paddle.net and choose “Request refund.”
5. How approved refunds work
If eligible, Paddle processes the refund using the same Payment Method where possible and within 14 days of approval.
When Paddle issues a refund, access to the relevant paid GreenSlope subscription ends. We retain your account data for 30 days so it can be restored if billing resumes during that period. After 30 days, we delete it under our retention process.