Previously an emoji reaction was enough to acknowledge a sev-1 page and stop the repeat loop. We have seen enough cases of a reaction being dropped accidentally — a finger slip, a bot adding an emoji — that we no longer treat reactions as sufficient for a sev-1.

sev-1 acknowledgement now requires either the /gs ack slash command or clicking the Acknowledge button on the alert card. The command logs which human acked, which is also useful during the post-incident review.

sev-2 and sev-3 are unchanged — an emoji reaction still acks a sev-2, and sev-3 does not loop at all.