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We don’t run a chat widget, a community Slack, or a phone line. We have a small set of shared mailboxes that the team reads and responds to — with published first-response targets. It’s the honest shape of our current support: we’d rather reply thoughtfully than quickly.

Working days are Monday–Friday, excluding England & Wales public holidays.

§ 01Where to write

One mailbox per purpose.

Direct email to individual staff inboxes isn't a support channel and gets a canned redirect. The channels below all go to a shared inbox the team watches.

Support

support@greenslope.io

Trial, Solo, Starter, and all general product questions. Billing queries that aren't resolved through Paddle's customer portal.

First response: 3 UK working days

Enterprise support

enterprise-support@greenslope.io

Business-adjacent and Enterprise evaluations, procurement questions, contract terms, security questionnaires.

First response: 1 UK working day

Privacy

privacy@greenslope.io

UK GDPR / EU GDPR requests: data subject access, deletion, portability, complaints.

First response: Within 30 days (per GDPR)

Security disclosure

security@greenslope.io

Responsible disclosure of vulnerabilities. See our security page for scope and what we commit to.

First response: 1 UK working day

Legal

legal@greenslope.io

Contracts, DPAs, legal notices, IP matters.

First response: 3 UK working days

Accessibility

accessibility@greenslope.io

Report an accessibility barrier on the marketing site, docs, or in-product UI.

First response: 3 UK working days

Press & analyst

press@greenslope.io

Media enquiries, analyst briefings. We don't do a lot of press; we do reply.

First response: Best-effort

§ 02Other ways to reach us

If you need something else.

Book a demo

20-minute walkthrough for Business and Enterprise evaluations.

/demo

Start a trial

14 days, no credit card. Best path for teams that can just sign up.

Start free trial

Documentation

Most integration and setup questions are answered in the docs. Worth a look first.

/docs

Company

Essorix Ltd

Trading as Greenslope

Registered in England & Wales

Based

London, United Kingdom

All product data hosted in the EU

Hours

Mon–Fri, UK business hours

Published first-response targets above